Equipment Warranty

In a perfect world, we would not need a Warranty, but sometimes things do not work as expected.

Nortrak would like to offer assurance to you that we strive to sort out any issues without fuss or drama and to make it easy for you to get a resolution.

If you experience any technical issues within the warranted period, you agree that we will work with you to troubleshoot or fix the issue, remotely in the first instance.

Nortrak equipment comes with a two-year, return-to-base warranty which is valid from the date of purchase. 

For your own security, this warranty is not transferrable,

If you experience difficulties, please email support@nortrak.co.uk and quote the serial number of the product and a brief description of the problem. 

We will respond to you as soon as possible and tell you what the next steps will be. 

All our trackers can be controlled and configured remotely and our engineers can reboot and update the software and firmware on them, providing that your Airtime Data Subscription with us is still current.

This warranty does not affect your statutory rights.