Airtime Data Subscriptions - The Small Print

Why do I need an Airtime Data Subscription?

GPS trackers use satellite constellations to determine their location in 3D.  

Knowing the position of at least three satellites from the GNSS network, our trackers will compute their own position using triangulation to determine latitude, longitude, elevation and time.

The tracker then sends this data back to our secure servers via mobile data carrier networks.

It can then be accessed by you via our cloud-based telematics platform from a computer or mobile device.

An Airtime Data Subscription consists of several different components, which we amalgamate into the service.

The Service is inclusive of the  following components.

    • Unlimited Mobile Network data  & Sim card for your tariff.
    • Device Server.
    • Telematics platform account Hosting/Security/Management.
    • Mobile Phone apps (IOS & Android).
    • Frontline Technical Support.

This is charged per calendar month (PCM) per device and can vary, depending on the data coverage required.

Nortrak Terms and Conditions

For clarity, we mean Nortrak Limited in these terms when we use “Nortrak”, “the company” or “us”

You are referred to as the “Customer” or “Client” or “You” throughout.

“Airtime Data Subscription Service” is also referred to as “Airtime”, “Airtime Data” or “Airtime Data Subscriptions” and all refer to the same service provided by Nortrak as described in the above section (Why do I need an Airtime Data Subscription?).

Nortrak will supply the service through this agreement with the reasonable skill and care of a competent provider.

Nortrak shall be entitled to change the way it provides Airtime Data Subscription, provided that any change to the way it delivers such a service is not to the material detriment of our Customers.

Nortrak reserves the right to move or change to another data provider or telematics platform and to use different apps or software at its sole discretion.

Nortrak does not guarantee that the Airtime Data or it’s telematics platform will be continuously available and/or fault-free. The Customer acknowledges that faults may, or can occur from time to time. 

Nortrak will use all reasonable endeavours to provide the service subject to Technical and Commercial feasibility.

Nortrak reserves the right to alter, amend or update this agreement at any time, the most recent will always be available from this webpage location.

Any notice required under this Agreement will be sent by e-mail (For clarity, it will be the email information you have registered with us).

Nortrak data sims are for exclusive use in Nortrak products only.

Airtime Data allowance is pooled so that you can get the best performance from your device. Data peaks and troughs are shared amongst our users. This method enables us to keep our costs competitive for you.

Airtime data is not exclusive to any one network service provider. Our sim will connect to the strongest signal, whichever network provider is supplying that service in that particular location or Country.

Your Obligations

The Customer shall not assign or transfer this Agreement to any Third Party without the prior written and signed consent of Nortrak’s Directors (which shall not reasonably be withheld).

The customer shall remain liable for all charges levied in accordance with this Airtime Data Subscription, even during any period of suspension arising from any circumstances beyond our control. I.e. Telecoms Network Operators.

Airtime Data Subscription charges are paid per calendar month in advance. The charges are exclusive of VAT which will be charged at the prevailing rate.

The customer shall maintain email and personal details up to date, including any payment methods.

Cancellation

You can cancel this Airtime Data Subscription at any time by using our quick cancellation form

Emails sent to the Company can be addressed to accounts@nortrak.co.uk

Contact us by telephone 0208 092 2236 during working hours 

Late Payments or account closure or suspension

Without prejudice to any other rights of Nortrak;

In the event of the customer failing to pay sums due to Nortrak on time, or at all, Nortrak shall be entitled to charge interest (both before and after any judgment) on amounts overdue from the customer under this agreement from the due date until the payment is actually made, at the rate of 6% per annum over the base rate of the Bank Of England for the time being during the relevant period.

Nortrak may suspend or terminate the provision of any Service at any time once Airtime Data Subscription has lapsed or been cancelled.

If a re-connection of a device is agreed, a re-connection charge of £25 applies, to cover admin, tech support, Sim card and Telematic Platform administration costs.

Nortrak may, where requested by, or on behalf of a regulatory body, or required to do so by law, suspend or terminate any Services provided under this Airtime Data Subscription.

In the event that Bankruptcy or Insolvency proceedings are brought against the customer, or if a Voluntary Arrangement with creditors is made, or a Receiver or Administrator is appointed over any of the customer’s assets, or the other party goes into Liquidation, then this agreement with Nortrak will terminate with immediate effect.

Governing Law

This Airtime Data Subscription, and any issues or disputes of whatever nature, arising out of, or in any way relating to it, (whether such disputes are contractual or non-contractual in nature, such as claims in tort, for breach of statute or regulation, or otherwise) shall be governed by and construed in accordance with the Laws of England and Wales. 

Nortrak and its customers hereby agree to submit to the exclusive jurisdiction of the Courts of England and Wales.